Last updated: June 15, 2024
At GameZone, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return a product, and we've created this Refund Policy to outline our procedures for returns, refunds, and exchanges.
This Refund Policy applies to all products purchased directly from our website (gamezone-poland.com) or from our physical retail store located at Olimpijska 51A, 39-230 Kościan, Poland.
Please read this policy carefully before making a purchase. By purchasing products from us, you agree to the terms of this Refund Policy.
You may return most new, unopened items within 30 days of delivery for a full refund. For opened items that are not defective, we offer a 14-day return period from the date of delivery.
To be eligible for a return, your item must be:
For opened items, we may deduct a restocking fee from your refund (see section 4.1).
The following items cannot be returned:
Certain situations fall outside our standard return policy:
If you receive a product that is damaged during shipping, please contact us within 48 hours of receipt. Please provide photos of the damaged item and packaging to help us process your claim more efficiently.
If a product proves to be defective within 30 days of purchase, we will replace it or provide a full refund at our discretion. After 30 days but within the warranty period, defective products will be handled according to the manufacturer's warranty policy.
If a product is DOA (doesn't work when first used), you may return it within 7 days of receipt for an immediate replacement or refund. We will cover the return shipping costs for DOA products.
Products with manufacturing defects that appear during normal use within the warranty period will be repaired, replaced, or refunded according to the manufacturer's warranty policy. We will assist you in processing warranty claims with manufacturers.
Refund amounts will be determined as follows:
Shipping costs are non-refundable unless the product was received damaged or defective.
Refunds will be issued using the same payment method used for the original purchase:
Refund processing times vary depending on the payment method:
Please note that your bank or credit card company may take additional time to process and post the refund to your account.
You are responsible for the cost of return shipping unless the product is defective, damaged, or shipped to you in error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for items lost in transit.
For defective products, damaged items, or our shipping errors, we will provide a pre-paid return shipping label upon request.
If you prefer to exchange an item rather than return it for a refund, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.
If the exchange item is more expensive than the original item, you will need to pay the difference. If the exchange item is less expensive, we will refund the difference according to our refund methods described in section 4.2.
For standard exchanges of non-defective products, you are responsible for the return shipping costs and the shipping costs of the replacement item. For exchanges of defective or damaged products, we will cover all shipping costs.
Most products sold by GameZone come with a manufacturer's warranty. Warranty periods vary by product and manufacturer. Detailed warranty information is provided with the product documentation or can be obtained from our customer service team.
We offer optional extended warranty plans on select products for an additional fee. These plans extend coverage beyond the manufacturer's warranty period and may provide additional benefits. Details of available extended warranty plans are presented at the time of purchase.
For products still under warranty that develop issues after our 30-day return period, we will assist you in processing warranty claims with the manufacturer. In many cases, we can handle the warranty service for you, saving you the hassle of contacting the manufacturer directly.
To initiate a warranty claim, please contact our customer service team with your order number, product information, and a description of the issue.
To initiate a return, please follow these steps:
Returns without an RMA number may be refused or experience processing delays.
You may also return products purchased online to our physical store at Olimpijska 51A, 39-230 Kościan, Poland. Please bring the item(s) in the original packaging, along with your receipt or order confirmation.
For international customers, the same return policy applies, but you are responsible for all return shipping costs, customs fees, and import taxes unless the product is defective or was shipped to you in error.
International returns typically take longer to process due to shipping and customs clearance times. Please allow 2-3 additional weeks for international return processing.
If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible. We will try to accommodate your request, but we cannot guarantee that we can cancel orders once they have entered the processing stage.
Preorders or backordered items can be cancelled at any time before the product is shipped. You will receive a full refund of any amounts paid.
Orders for custom-configured products (such as custom gaming PCs) can be cancelled within 24 hours of placing the order without penalty. After 24 hours, cancellation may be subject to a fee based on the work already performed.
Digital products, such as software downloads or digital game codes, are generally non-refundable once the code has been revealed or the software has been downloaded. However, if you are unable to download or access the digital content due to technical issues on our end, please contact our customer service team for assistance.
Gaming club membership fees are refundable within 7 days of purchase if you have not used the membership. After 7 days or once the membership has been used, we do not offer refunds. However, in certain circumstances (such as extended illness or relocation), we may, at our discretion, issue partial refunds or convert the remaining value to store credit.
Tickets purchased for gaming tournaments or events are generally non-refundable. However, if the event is cancelled by us, we will provide a full refund.
Beyond our standard policies, we offer a "Customer Satisfaction Guarantee." If you are not completely satisfied with a product for any reason, please contact our customer service team within 30 days of your purchase. While we cannot guarantee a refund outside our standard return policy, we will work with you to find a solution that ensures your satisfaction with your GameZone experience.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy whenever you make a purchase. The date at the top of this policy indicates when it was last updated.
Returns will be processed according to the Refund Policy in effect at the time of purchase.
If you have any questions about our Refund Policy, please contact us:
GameZone Customer Service
Olimpijska 51A
39-230 Kościan
Poland
Email: returns@gamezone.pl
Phone: +883407756666
Hours: Monday to Friday, 9:00 AM - 6:00 PM CET
This Refund Policy does not affect your statutory rights. Consumers in the European Union are protected by the EU Consumer Rights Directive and local consumer protection laws, which may provide additional rights beyond those outlined in this policy.
In case of any conflict between this Refund Policy and applicable consumer protection laws, the applicable laws will prevail.