1. Introduction
GameZone ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information in connection with our website, services, and your choices about the collection and use of your information.
By accessing or using our website at gamezone-poland.com and related services (collectively, the "Services"), you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Information We Collect
We collect several types of information from and about users of our Services:
2.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, password, and other optional information you choose to provide.
- Order Information: When you place an order, we collect your name, billing address, shipping address, payment information, phone number, and email address.
- Profile Information: When you update your profile, we may collect additional information such as your gaming preferences, birthday, and profile picture.
- Communications: When you contact us directly, such as for customer support, we collect the information you provide in those communications.
- Survey Responses: We may collect information you provide when you participate in surveys or promotions.
- Gaming Club Membership: If you use our gaming club facilities, we collect information related to your membership, attendance, and gaming preferences.
2.2 Information We Collect Automatically
- Device Information: We collect information about the device you use to access our Services, including device type, operating system, browser type, IP address, and mobile device identifiers.
- Usage Information: We collect information about your interactions with our Services, including pages visited, products viewed, time spent on pages, links clicked, and purchase history.
- Location Information: We may collect approximate location information from your IP address or precise location information if you allow your device to provide it to us.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, please see the "Cookies and Similar Technologies" section below.
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Social Media: If you connect to our Services through a social media platform, we may receive information from that platform according to your privacy settings on that platform.
- Payment Processors: When you make a purchase, we receive information from our payment processors, such as the last four digits of your payment card, to help us identify transactions.
- Other Third Parties: We may receive information about you from our marketing partners, advertising networks, and analytics providers.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Create and manage your account
- Provide, maintain, and improve our Services
- Communicate with you about products, services, promotions, and events
- Respond to your comments, questions, and requests
- Process returns, refunds, and warranty claims
- Analyze and understand how our Services are used
- Personalize your experience and provide content and product recommendations
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Protect the rights, property, and safety of our customers, ourselves, and others
- Comply with legal obligations
- Manage our gaming club facilities and memberships
4. Legal Basis for Processing Personal Information
Under applicable data protection laws, we need to specify the legal bases for processing your personal information. Our legal bases include:
- Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as processing your order and delivering products.
- Legitimate Interests: Processing necessary for our legitimate interests, such as improving our Services, preventing fraud, and marketing our products, as long as these interests are not overridden by your rights.
- Consent: Processing based on your consent, such as sending marketing communications or collecting certain types of data.
- Legal Obligations: Processing necessary to comply with our legal obligations, such as maintaining tax records or responding to law enforcement requests.
5. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, customer service, data analysis, email delivery, and hosting.
- Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests from public authorities.
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share information with third parties when you consent to such sharing.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
6. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities and to personalize your experience on our Services.
6.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
- Preference Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personal features.
- Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing Cookies: These cookies are used to track visitors across websites. They are used to display ads that are relevant and engaging for individual users.
6.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our Services may not function properly.
For more information about cookies, please visit www.allaboutcookies.org.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
8. Data Security
We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
The safety and security of your information also depends on you. You are responsible for keeping your account password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk.
9. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
- Deletion: You have the right to request that we delete your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to request that we transfer your personal information to another service provider in certain circumstances.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.
Additionally, you can make certain choices about how we use your information:
- Email Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in our marketing emails.
- Cookies: You can manage your cookie preferences as described in the "Cookies and Similar Technologies" section.
- Account Settings: You can update your account information and preferences by logging into your account and accessing your account settings.
10. Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
11. International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure that your personal information receives an adequate level of protection in the countries in which we process it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated revision date. We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices.
If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email prior to the changes becoming effective.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
GameZone
Olimpijska 51A
39-230 Kościan
Poland
Email: privacy@gamezone.pl
Phone: +883407756666
Data Protection Officer
You can contact our Data Protection Officer at dpo@gamezone.pl.
Supervisory Authority
If you are located in the European Economic Area and believe that we have not adequately resolved your data privacy concern, you have the right to lodge a complaint with your local data protection authority. In Poland, the supervisory authority for data protection issues is:
Personal Data Protection Office (UODO)
ul. Stawki 2
00-193 Warsaw
https://uodo.gov.pl
